Returns & Exchanges
We want you and your little one to be completely satisfied with your purchase. If your Nanit smart apparel or accessories don't fit perfectly, you can return or exchange unworn items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label to print and attach to your return package.
Pack with Care
Place the items in their original packaging, ensuring all tags are attached and the fabric is unwashed and in original condition.
Drop Off and Track
Drop your package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing